Terms & Conditions

TERMS AND CONDITIONS

Last updated: March 2023

1. General

1.1 These general terms and conditions (hereinafter: “GTC”) are used by Robin Good Pets.,

a sole proprietorship under Dutch law, with its registered office in Amsterdam, the Netherlands, and an office located at Curacaostraat 119-1, 1058BT, Amsterdam, the Netherlands and registered with the Chamber of Commerce under registration number 78424135 (hereinafter: “Robin Good”, “us”, “we”, “we”, “our”)

1.2 Robin Good can be reached by email: info@robingoodpets.com and by telephone on Monday through Thursday from 9 a.m. to 5 p.m. on +31 6 265 563 02

1.3 Our VAT number is NL003331774B08.

1.4 The headings and hyperlinks used in these GTC are included for your convenience only. Its use will in no way affect or change the operation of the AV.

2 Applicability, changes and validity

2.1 The GTC, including additional terms, conditions, policies and regulations referred to, apply to all our services, such as the service of keeping you informed about each Wunderwall product, registering an account on our website, (hereinafter: “Service” or “Services”), including – but not limited to – the process of purchasing products (hereinafter: “Product” or “Products”) through the website and webshop www.robingoodpets.com (hereinafter: “Website”) .

2.2 By registering an account and/or entering into a contract for the provision of Services and the purchase of Products, you agree to be bound exclusively by the GTC.

2.3 We reserve the right to make changes to the Website, Services, Products, as well as applicable terms and conditions such as our Privacy Policy and GTC at any time. The T&Cs in effect apply to you at the time you use the Website and Services such as purchasing a Product.

2.4 We expect you to keep a copy of all relevant agreements, contracts and documents, such as these GTC and the Privacy Policy, and to print them out if necessary. You can find the GTC and our Privacy Policy on the Website at any time.

3 Account and registration

3.1 To facilitate our Services and to store the details of your purchase of our Products, we provide the Service to create an account on our Website. This Service is free of charge. By choosing to create such an account, you agree to provide true, accurate, current and complete information about yourself. You are not authorized to register an account in the name of another person or party.

3.2 Account information and all (other) personal data are subject to our Privacy Policy.

3.3 You agree to notify us of any unauthorized use of your account information or any potential breach of security, including, but not limited to, incidents involving your password. We expressly reserve the right to hold you responsible for any form of damage resulting from any unauthorized use of your account by a third party. The username and password you choose for your account are confidential. We therefore expect you to keep this information secret and not to provide it to third parties, for example to log in to your account.

4 Order products

4.1 To order Products you must:

i) be at least 18 years old; and

ii) be a consumer (not a distributor, trader or agent).

4.2 To order a Product you need an email address. You may also have to adjust your cookie settings or your browser so that the Product does not disappear from your shopping cart.

4.3 On the Website you will find an adequate description of the Products and their essential characteristics and the applicable prices, possible delivery methods, estimated and maximum delivery dates. Should a restriction on supply apply, you will be informed of that restriction before placing your order.

4.4 Before you enter into a contract to order Products from Robin Good you must complete the following steps:

a) Find the Products you want to order;

b) Add the Products to your shopping cart;

c) If you have already added the desired Products, select the option that will take you to the checkout or checkout page;

d) Check the summary of your order carefully;

4.7 We make every effort to display the colors of our Products as accurately as possible on our Website. We cannot guarantee that your computer or the (mobile) device you use to view our Products will accurately display the colours.

4.8 We reserve the right to restrict the sale of our Products to any geographic region or jurisdiction. We can exercise this right on a case-by-case basis. We also reserve the right to limit the quantity of any product we offer. Subsequently, we reserve the right to limit orders for Products if Products are out of stock or unavailable for any reason or do not comply with the information we have provided to you on the Website.

4.9 We reserve the right, in our sole discretion, to restrict or prohibit orders for Products that appear to have been placed by a trader, retailer, distributor and/or minor. If you wish to enter into a contract with us for the order of Products and you are not the end user, please contact us.

4.10 We expressly reserve the right to have (parts of) any contract you enter into with Robin Good performed by third parties. Such as, but not limited to, the delivery of your Products. We will inform you

about involving such third party. In such a case, the terms and conditions of that third party will also apply.

4.11 The delivery of Products takes place from Monday to Friday. We do not ship Products on national holidays. Please check the current delivery options and conditions on the Website.

5 Returning Products

5.1 We do our best to ensure that you are satisfied with the Products you order from Robin Good. The delivered Products must comply with the characteristics of the purchase agreement. Upon receipt of damaged Products, we ask you to take a photo immediately upon receipt and email it to info@robingoodpets.com. We will then respond as quickly as possible.

5.2 If a product is a standard product, you have the right to return the Product for a refund within 14 days of delivery. When the Product has been delivered to you by means of several deliveries, the 14-day period starts from the day of the last delivery to you. If you would like to return a Product, please fill in the return form on this page and return your Product to: Curacaostraat 119-1, 1058BT Amsterdam.

5.3 We will pay the already paid price of the returned Product(s) and delivery costs within 14 days of receipt of your return in the same way that you made the payment to us. We reserve the right to withhold reimbursement of the delivery costs if you have explicitly requested us to use a different delivery method than the method(s) as quoted by us. The returned product must be in original and complete condition upon receipt at Robin Good.

5.4 If you return your Product(s), you bear the costs of the return shipment. The costs for the delivery of a parcel in the Netherlands can be found on the website http://www.postnl.nl/verzenden/pakket-verzenden/.

5.5 If the order is still being processed by us, you may cancel your order by contacting us using the information set out in Article 1 of the GTC. In such a case we will send you a confirmation of your cancellation by email. In the event that we have already completed the order for the Product, you have the right to return the Product within 14 days of full delivery.

6 Prices and Payments

6.1 With the exception of the Products, the Services are free of charge. The Prices of the Products are clearly and unambiguously stated on the Website. When VAT or (additional) delivery costs apply, this is indicated and included in the total price. The applicable currency is listed on the Product pages

6.2 The available payment methods are listed on the Website, namely IDeal, Paypal and Mastercard/Credit card. We do not accept other payment methods. If you choose to make the payment through a different payment method, Robin Good is not liable or responsible for the consequences of this choice.

6.3 Robin Good may, from time to time, adjust the prices of the Products. The adjusted prices will apply from the moment of publication of those prices on the Website. You, or any third party, shall not hold us liable for any changes, price changes, suspensions or discontinuance of the Website, Services and/or Products.

6.4 By using the (any) Service that requires payment, such as (ordering Products), you agree that we may transfer your information over various networks. When transporting your payment details, we will always maintain a sufficient level of encryption.

7 Use of the Website

7.1 You agree to use the Website only for lawful purposes. You are prohibited from using the Website for any purpose other than using the Services and ordering Products in compliance with the GTC.

7.2 Should you use the Website or the Services for any unlawful conduct or breach the GTC, we reserve the right to terminate or refuse the Services we provide to you. We also reserve the right not to process orders for the purchase of Products.

8 Information and use of the Products

8.1 All information on the Website, such as, but not limited to, images, drawings, weights, dimensions, colours, etc., is approximate and cannot give rise to liability or dissolution of the agreement.

8.2 We will make reasonable efforts to assist you in obtaining the best results when selecting and installing Products, including, but not limited to, making manuals and/or guidelines available to you. However, we are not liable for any purchases or decisions on your part that may have been made or made with the aid of the information provided, nor are we responsible or liable for any results resulting from the use or installation of our Products.

8.3 The information we make available to you through our Website is general information only and should not be considered applicable to any specific circumstances, nor should it be relied upon or used as the sole source of information for making of decisions. We also recommend consulting other sources of information. Any reliance on the information published on the Website and/or based on our Products and/or guidelines is at your own risk.

9 Liability

9.1 The Website is made available “as is”. We do not warrant the accuracy or completeness of the Website or any information on the Website, nor that it is free from errors or viruses.

9.2 Any liability of Robin Good, direct, indirect, immaterial or pertinent, resulting from the use of the Website or Services is excluded to the fullest extent possible by law, unless damage is the result of willful misconduct or gross negligence on our part. In any case, Robin Good’s total liability for damage will be limited to compensation for direct damage up to the amount of the invoice for the relevant Product.

9.3 We shall not be liable to you or any third party for any loss or damage that may arise from the unauthorized use of the Website or our Services, nor any unauthorized use of any information on the Website.

9.4 We will make reasonable efforts to ensure that the Website is and remains fully operational. Due to the nature of the internet, we cannot guarantee that the Website will be free from delays, interruptions or errors. We make all reasonable efforts to ensure that the information on the Website is correct, but make no warranties, express or implied, as to the accuracy or completeness of such information. We take precautions to protect all (personal) data collected through the Website. But in case an unauthorized third party infiltrates our system, we do not accept any liability for any misuse of the (personal) data.

9.5 The Website may contain (hyper)links and other references to third party documents, websites and locations. We have not verified the content of such documents, websites and locations, therefore we only offer the opportunity to obtain further information, if and to the extent that it is desirable for you. A reference to any third party or third party information shall not be construed as an endorsement of such third party or such third party information, whether express or implied. We make no representations or warranties about the accessibility or content of such third party documents, websites or sites and accept no liability for the operation of such documents, websites or sites or for any damages, direct or indirect, resulting from the opening any such document, website or locations. The mere fact that we have included a reference to a third party in the website or applications does not mean that we validate the content.

9.6 Notwithstanding the foregoing, we shall not be liable for damages resulting from any willful acts, omissions and/or gross negligence by you or your careless use of the Website or Services.

10 Our rights

10.1 We reserve the right to electronically monitor portions of the Website and may disclose content, files, or electronic communications: (i) to comply with any law, regulation, or governmental request; (ii) if this is necessary for the proper functionality of the Website; or (iii) our rights to protect or the rights of our users.

10.2 We reserve the right to terminate, restrict or suspend your use of our Services or your access to all or parts of the Website without notice, including for any conduct which, in our sole discretion, violates any law and/or the GTC, or is harmful to other users, a third party or us. We also reserve the right, at any time and without notice, to restrict your access to those parts of the Website or to certain functionalities which, in our sole discretion, such access or functionality is not necessary for you.

11 Intellectual Property

11.1 We reserve all intellectual property rights in relation to the Website, Services and Products, including but not limited to copyright, trademark, trade name, design, database, patent and know-how rights. We reserve the right to modify the Website and/or Services through further development, improvement, testing and removal.

11.2 You are not permitted to remove, reproduce, duplicate or copy any designations or expressions encumbered with intellectual property rights from (part of) the Website or the Products.

11.3 By sharing content with us, you grant Robin Good a non-exclusive, royalty-free right to use any data, statistics and further information created, including the compilation (which means collecting, arranging and assembling) of any information you choose provide it to Robin Good through the Website or by any means. Please note that our Privacy Policy applies to any personal data you share with us. The Privacy Policy can be found here.

11.4 We reserve the right to use the material referred to in Article 11.3 for analysis, storage, reproduction and any other (commercial) activity that may be necessary to provide you with the best Products and Services and to improve the Website, To further improve and market Services and Products. We will only use such material after verifying that its use cannot identify you.

12 Privacy

12.1 We respect the personal privacy of all our users of the Website and Services and will at all times endeavor to comply with the Dutch Data Protection Act (“DDPA”) and any other rights or regulations relating to personal data/privacy. The personal data we collect through the Website and/or Services will be handled carefully and adequately in accordance with the Privacy Policy.

13 GTC and Termination

13.1 These GTC are in effect until Robin Good ceases to exist. If you no longer agree to be bound by the GTC, then you must cease using the Website and you will no longer be able to use our Services or order our Products.

14 Applicable law and disputes

14.1 The GTC, all agreements and legal relationships between you and Robin Good in relation to the Website and Services (such as, but not limited to, the purchase of Products), are exclusively governed by Dutch law, to the exclusion of the Vienna Sales Convention.

14.2 The Dutch Court of Noord Holland, location ‘Amsterdam, has exclusive jurisdiction to take cognizance of all disputes that arise as a result of, by or in relation to the Website and/or Services (such as, but not limited to, the purchase of Products), the GTC and any additions to the GTC, including, without limitation, the formation, validity, bindingness, interpretation, dissolution for breach of contract, as well as non-contractual claims.

15 Miscellaneous

15.1 If either party (Robin Good or yourself) fails at any time to enforce any right, clause or part of the GTC or at any time fails to summon the other party to comply with any right, clause or part of the GTC, this shall constitute no waiver of those rights, articles or parts thereof, now or in the future, nor shall it in any way affect the validity of either party to enforce any right or article of the GTC.

15.2 If any section, term or provision of the GTC is found to be invalid, non-binding or unenforceable, the parties will remain bound for the remainder of the GTC. The invalid or non-binding part will be replaced by provisions that are valid and binding and the effect thereof, given the content and intent of the GTC, has the widest possible scope, equal to that of the invalid or non-binding part.

15.3 If you have any questions, require further information, or wish to make a complaint, please contact Robin Good at info@robingoodpets.com

15.4 If you wish to use an alternative dispute resolution, you can contact Robin Good via info@robingoodpets.com. For more information about digital dispute resolution, please refer to ODR platform of the European Commission.